Our Survey Support program offer services and customized solutions for Trimble's full line of survey-grade GPS/GNSS Systems, Optical/Robotic/Mechanical Total Stations, Spatial Imaging Systems and related data collection and office processing software. These services include a combination of live and web-based support tools including general technical support/troubleshooting, Waypoint Enhanced Support Program, Trimble Preferred Support, and direct access to a comprehensive library of on-line support information and resources.
General Survey Support and Troubleshooting
For general Survey technical support and troubleshooting questions, customers are encouraged to contact us by phone or email as needed and every effort will be made to respond to these issues within one business day if a tech support representative is not immediately available.
Phone: (518) 438-6293, option “5”
In many cases, prompt technical support will be required to a address an urgent need related to system installation, operation, or possible malfunction. For these types of support cases, a Waypoint representative will work closely with you to assess and resolve your issue as quickly as possible. If your case requires additional consultation, possible training or actual equipment repair work, your support representative will advise you accordingly on other related services that we can provide to assist you with these needs.