Our Survey Support program offer services and customized solutions for Trimble's full line of survey-grade GPS/GNSS Systems, Optical/Robotic/Mechanical Total Stations, Spatial Imaging Systems and related data collection and office processing software. These services include a combination of live and web-based support tools including general technical support/troubleshooting, Waypoint Enhanced Support Program, Trimble Preferred Support, and direct access to a comprehensive library of on-line support information and resources.
General Survey Support and Troubleshooting
For general Survey technical support and troubleshooting questions, customers are encouraged to contact us by phone or email as needed and every effort will be made to respond to these issues within one business day if a tech support representative is not immediately available.
Phone: (518) 438-6293, option “5”
Email: email@example.com or firstname.lastname@example.org
In many cases, prompt technical support will be required to a address an urgent need related to system installation, operation, or possible malfunction. For these types of support cases, a Waypoint representative will work closely with you to assess and resolve your issue as quickly as possible. If your case requires additional consultation, possible training or actual equipment repair work, your support representative will advise you accordingly on other related services that we can provide to assist you with these needs.
Enhanced Technical Support Plans
For customers who are looking to get the most out of their Trimble Survey Systems and who want to keep their hardware and software well-maintained and up-to-date for optimal performance and efficiency, Waypoint offers Enhanced Technical support Plans to desined to meet your specific needs. These plans can be readily customized but typically include the following features and benefits:
- General technical support as-requested for all Trimble Survey Products listed above via phone, e-mail or remote access via Trimble Assistant
- Notifications of new releases of field/office software and GPS firmware and assistance with the installation of these new releases
- Access to Waypoint’s library of Tech Tips and other support documents
- Up to xxx hours of remote online training or project consulting services
- 10% discount on extended warranty purchases
- 50% discount on rentals while equipment is in for repair through WTG
Online Survey Support and Resources
Many routine technical support matters can be addressed by using the online support resources available here on our site and also on the Trimble website. On our Survey Systems products pages, we provide links to download Datasheets, FAQ's, Compatibility Tables, white Papers and support Bulletins for specific Survey products that we currently sell. Much of this same information and other support content, can also be accessed at the Trimble Support A-Z List.