Since 1997, Waypoint Technology Group has been providing professional positioning solutions based on GPS/GNSS, Optical/Robotic, and Laser measurement technologies. We are a regional distributor of Survey and Mapping systems from Trimble Navigation, Ltd. and their affiliated companies, who collectively manufacturer industry-leading devices and software used by government agencies, engineering and surveying firms, utility companies, educational institutions and a wide range of other industrial and scientific organizations. In addition to providing system sales, we also offer rentals, training, technical support, repair service, and custom integration for specialized mapping applications.
TRIMBLE MGIS PRIORITY SUPPORT
While Waypoint's experienced group ofMGIS professionals are well-trained to address most of your MGIS product support needs, we're also able to provide access to Trimble's MGIS This option gives you toll-free phone and email access to dedicated Trimble Priority Support staff, so you can obtain the help you need immediately. There are two types of Priority Support:
- Annual Priority Support is purchased for the person who will access Priority Support staff. It provides 12 months of unlimited technical support, covering all Trimble Mapping & GIS equipment.
- Pay as you go Priority Support is purchased on a per-call basis and is paid using a credit card when support calls are placed with Trimble. The number to call is 1-866-560-6200.
For technical support matters that go beyond basic troubleshooting for Mapping & GIS systems, we offer a paid Preferred Access Support Program that provides access to qualified MGIS specialist who can assist you with the use of your MGIS hardware or software for various applications. With the assistance of one our experienced professionals, you can use this support program to explore the full capabilities of your Trimble GPS/GNSS mapping system and apply this knowledge to your specific project application.
On-Line MGIS Support Resources
Many routine technical support matters can be addressed by our customers using the online support resources available here on our site and also on the Trimble website. On our Mapping & GIS products pages, we provide links to download Datasheets, FAQ's, Compatibility Tables, White Papers and Support Bulletins for each specific MGIS item that we supply. Much of this same information and other support content can also be accessed at the Trimble Support "A-Z" List.
For other on-line support resources, please check out our comprehensive On-Line Support Library