Our Mapping & GIS Support program offer services and customized solutions centered on Trimble’s mapping-grade GPS/GNSS systems including handheld computers, GNSS receivers, data collection software and office processing software.  These services include a combination of live and web-based support tools including general technical support & troubleshooting, Waypoint Priority Access Support, and direct access to a library of resources including training videos, technical documentation, and software & firmware information. Information on the technical support options available from Waypoint Technology are described below. 

 

General inquiries and access to online support resources

For those organizations requiring occasional assistance in resolving technical issues, customers are welcome to contact Waypoint Technology directly. In addition, a growing and dynamic library of technical resources can be found on this website on the “Support Resources” page and on the individual product pages. 

 

priority access technical support for mapping & gis Systems

In cases where prompt technical support is required to address an urgent need related to system installation, operation, or possible malfunction, Waypoint offers Priority Access Technical Support. This services provides reliable and responsive direct telephone and e-mail based support for customers requiring assistance with troubleshooting technical or product performance issues related to their Trimble mapping/GIS grade GPS hardware and software.

For these types of support cases, a Waypoint representative will work closely with you to assess and resolve your issue as quickly as possible. If your case requires additional consultation, possible training or actual equipment repair work, your support representative will advise you accordingly on other related services that we can provide to assist you with these needs. Priority Access Technical Support can be purchased by selecting the desired options below.